Return Policy

We know that you will love your designer gown and accessories! However, if you need to return an item, we are happy to help. We want to make sure that you feel confident with choosing the dress and accessories of your dreams and you’re thrilled with your purchase! Our return policy is listed below.

United States Brides:

When you receive the gown or accessory, you will need to contact us by email or telephone within (3) three days of receiving (signing for) to state if you will be keeping the item or returning it.  The item would then need to be shipped back by UPS, Fedex or USPS, fully insured (for your protection) and be received by us within (7) seven business days in the same condition as it was sent.  Once we receive the item back at our location we will inspect it and, if in the same condition as the item was sent to you, we will refund the price of the item. The shipping to you and from you would not be refunded, only the cost of the item. 

If we would not hear from you within (3) three days of receiving (signing for)  the item, we would consider the item satisfactory and no returns/refunds would be accepted.  Please feel free to email us at customerservice@yourdreamdress.com or call us at 717-506-0343, if you have any further questions, and we will be happy to help!

International Brides:

When you receive the gown or accessory, you will need to contact us by email or telephone within (3) three days of receiving (signing for) to state if you will be keeping the item or returning it.  The item would then need to be shipped back by the Postal Service, UPS or FedEx, fully insured (for your protection) and be received by us within (14) fourteen business days in the same condition as it was sent.  Once we receive the item back at our location we will inspect it and, if in the same condition as the item was sent to you, we will refund the price of the item. The shipping to you and from you would not be refunded, only the cost of the item. 

If we would not hear from you within (3) three days of receiving (signing for) the item, we would consider the item satisfactory and no returns/refunds would be accepted.  Please feel free to email us at customerservice@yourdreamdress.com or call us at 717-506-0343, if you have any further questions, and we will be happy to help!