If you don't see your question here, please contact us. We will be happy to answer any questions that you may have.
Are the gowns 100% authentic designer couture bridal gowns?
Yes, all of the gowns at Your Dream Dress are 1st quality and 100% Authentic. We only purchase our gowns from authorized high-end couture bridal salons and also directly from the actual designers.
Are the gowns brand new?
Some of the gowns that we offer are brand new and in mint condition. However, most of the gowns that we receive are samples from high-end couture bridal salons or overstock from designers. Most likely, the gowns that are from retail stores have been tried on at least once. We personally inspect each gown as it is inventoried for any flaws. Gowns are sent to a professional bridal gown cleaner and professional seamstress, if needed, so the gown is in ready to be walked down the aisle condition when the bride receives it. We understand that you want to look your best and strive to offer you a designer gown of excellent quality and condition.
How do I take my measurements?
Do not take the measurements yourself. Ask a friend to help you or have your measurements taken by a professional tailor or seamstress. Make sure to measure yourself (with undergarments only) and compare to the dress measurements listed with the gown. Keep in mind that Evening/Bridal dresses usually run differently (usually 1-2 sizes smaller) than daywear. If you have any questions, please do not hesitate to ask. We are always glad to help. Please see our How to Measure page for more details.
Why shouldn't I buy my designer gown from a retail store?
You certainly can purchase your gown from a retail bridal salon. However, why spend $1000's more on the same gown to only wear it for a few hours!! The huge savings can definitely help you afford other items that will make your wedding day amazing! By purchasing your gown from Your Dream Dress, you can have the designer gown of your dreams for up to 90 percent less than what is sold in retail stores! You can shop online whenever it is convenient for you, compare prices and styles and save! We are confident that you will enjoy your online shopping experience with us. In fact, we provide a wonderful return policy if you don't absolutely love your gown. Please see our customer feedback page to view what our past brides are saying about us. We enjoy working with our customers to make their dream day come true. Our customer comments are extremely important to us and we strive to make each bride thrilled with their dream dress!
Your Gowns are Gorgeous! Do you sell anything else?
Yes. Your Dream Dress offers designer wedding accessories at similar discounts as our designer gowns…up to 90 percent off the retail price! We have beautiful headpieces, veils, combs, tiaras, sashes, shoes, etc to complete your dream look. We are constantly adding new items to our website, so please make sure you list us in your favorites and check back weekly for new listings!
Where is Your Dream Dress located?
We are located outside of Harrisburg, Pennsylvania and have been working in the bridal industry for over 16 years. We are able to ship worldwide, excluding a few select international destinations.
Can I come to try on the dress in person?
At this time, we do not offer try-ons/ pickups at our location. In order to keep our prices the lowest possible for our brides, we work over the internet only. We believe in selling couture designer bridal gowns that are in excellent condition at an exceptional price and savings! By not having a brick and mortar store front, we are able to price our gowns at a very low price due to not having the overhead that a retail location would have. Also, this allows us to keep the gowns in the same condition as stated versus having a retail location with gowns being continually tried on.
Does Your Dream Dress advertise?
We do advertise in the national bridal publications, top blogs and wedding related wedbsites through the year. Please see our national advertisements in Martha Stewart Weddings, Instyle Weddings, Elegant Bride, Bride Noir, Modern Bride and Bride's.
How soon will I receive my wedding dress?
We pride ourselves in prompt delivery and service. All of our gowns and accessories are available for immediate delivery. This is a huge benefit to our brides!! Especially when you compare the timeframe to purchasing your gown from a bridal salon, which could take up to nine months to arrive!
What shipping methods do you use?
For United States shipments, we currently use the United Parcel Service (UPS). Our shipping/handling costs are based on UPS ground delivery service. All of our gown shipments are sent fully insured and with signature required to insure that the gown arrives safely to your location. Also, if you would need a faster shipping method, we are always happy to provide an expedited UPS service method to our brides, such as 3 day air, 2 day air or overnight, at an additional cost. That is not a problem at all.
For International shipments, we currently use the United States Post Office (USPS). Our shipping/handling costs (for bridal gowns) are based on global express service with full insurance.
Where do you ship?
We offer worldwide shipping (excluding a few select international locations).
Will the gown be safe getting to me?
Your dream dress will be shipped fully insured and with signature required. Your gown is one of the most important items when planning a wedding and we want to make sure that your gown arrives safely. Also, the gown will be sent in a complimentary zippered bridal gown bag for safety and also for easy storage and tranporting later.
How do I pay for my wedding dress?
Once you have chosen your dream dress, please submit your payment within 3 days. If the item is not paid for within the above timeframe, the item will be automatically re-listed to our website. We accept credit cards (Visa/Mastercard, Discover and American Express) and Paypal with a confirmed shipping address. (International Buyer: Customs/duty fees are the responsibility of the buyer.)
What is your return policy?
We know that you will love your designer gown! However, if you need to return it, we are happy to help. We want you to feel confident that you are choosing the dress of your dreams and your happy with your purchase! Our return policy is listed below and can also be found on our website, under the "Information" section.
- If you decide to return the gown, it will need to be shipped back by UPS, USPS or FedEx insured and be received by us within 7 business days (14 days for non-United States customers) in the same condition as it was sent. You will be responsible for the gown until it is received back safely to our location.
- Once we receive the gown back, we will inspect it and, if in the same condition as the gown was sent to you, we will refund the price of the gown only. All shipping charges are non-refundable.
- If we do not hear from you by email within the first 3 days of receiving (signing for) the gown, we will consider the gown satisfactory and no returns/refunds will be accepted.
- All returns must be approved by us or the gown/package will be refused / returned to you. Please email us within 3 days of receiving (signing for) the gown at firstname.lastname@example.org for us to approve the return.
Will I have any additional charges?
All shipping/handling/insurance charges are stated to the customer upon purchasing the gown. The only additional shipping charges that you would incur would be if you would choose expedited shipping.
What is the condition of your gowns?
All of our gowns are 100% Authentic and in New Condition-unless otherwise stated. None of our gowns have been worn to an actual wedding/event. Most dresses have never been tried on or have been tried on only a few times. Most of our gowns have already been professionally cleaned by one of the best gown cleaners in the bridal industry, Orange Restoration Labs, www.gownrestoration.com, so each gown is ready to be worn down the aisle. Sample bridal gowns may have a few minor marks, pulls, flaws or dust/dirt on the hem, etc that we feel are minor unless otherwise stated.